Question 1

What is home care?

Accepted Answer

Home care provides support for people in their own homes, helping with daily tasks, personal care, medication, mobility, and companionship. It can be short-term, long-term, or temporary, depending on individual needs.

Question 2

Who can receive home care?

Accepted Answer

Home care is suitable for Adults over the age of 18 who need support at home due to, illness, disability, or recovery after surgery. We provide care for adults, older people, and those with conditions such as dementia, Parkinson’s, or long-term health needs.

Question 3

How is home care arranged?

Accepted Answer

We start by a visit with a Health Care Assessor, who will assess your needs, preferences, and routines. Based on this, we create a personalised care plan that can be adjusted as needs change. Care can be provided for a few hours a day, overnight, live-in, or on a flexible schedule. We will be with you every step of the way.

Question 4

Can home care help with medical needs?

Accepted Answer

Our carers can support daily healthcare routines, such as medication reminders, monitoring wellbeing, and assisting with mobility or exercises recommended by healthcare professionals.  We work closely with GPs, nurses, and Occupational therapists, District nurses, Parkinsons nurses, hospital discharge teams, frailty teams, falls teams and social workers, to keep you safe.

Question 5

What is respite care?

Accepted Answer

Respite care is short-term support provided to give family carers a break. It can range from a few hours to several days and helps ensure the individual continues to receive safe, compassionate care at home. We will plan and work with you so the respite supports you and your family, to have peace of mind. It is important to us that you remain the daughter or son, mother or father.

Question 6

What is palliative or end of life care at home?

Accepted Answer

Palliative care provides comfort and symptom management at any stage of a serious illness. End of life care is focused on the final stages, supporting comfort, dignity, and peace. Both types of care are delivered with compassion and in partnership with healthcare professionals.

Question 7

How are carers selected?

Accepted Answer

All our carers are carefully vetted, trained, and experienced. We match carers to the individual’s needs and personality to provide consistent, reliable, and compassionate support.We try to keep your team small, and we do introduce the carers to you via shadowing to alleviate confusion and stress.

Question 8

Can home care be arranged quickly?

Accepted Answer

Yes. We understand that care needs can arise suddenly, and we aim to provide flexible, timely support tailored to your situation.

Question 9

What tasks can carers complete?

Accepted Answer

Care plans will establish the areas where you need support, no task is too small, we are happy to empty bins, laundry, visits to the shops for fresh products. Assisting to appointments and communicating with external professionals.

Question 10

How do families stay involved?

Accepted Answer

We maintain regular communication with families, providing updates, guidance, and reassurance. Families are encouraged to be involved in care planning and decisions at every stage. We can add you to our digital system for transparency, it is clear and simple to use and you can see the case notes, care plan, rota, and the risk assessments. We inform you of any changes, and we will regularly check in and always keep you up to date. We also use WhatsApp groups so you can communicate with your care team for immediate response.

Question 11

How much does home care cost?

Accepted Answer

The cost depends on the level and duration of care needed. We provide a clear, personalised estimate during the initial assessment, with no hidden fees. We can also advise on local funding options if appropriate.

Question 12

What if needs change over time?

Accepted Answer

Care plans are regularly reviewed and can be updated as the individual’s needs evolve, ensuring the right level of support is always in place.

Question 13

Do we do overnight care?

Accepted Answer

Yes we do overnight care, tailored around your needs.

Question 14

How do I get started with home care?

Accepted Answer

Contact us to arrange an initial discussion. We will listen to your needs, explain available options, and help set up a care plan that works for you or your loved one.

Frequently Asked Questions