Privacy Policy
Leading Care Lancashire is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us.
This policy applies to information collected through our website and other direct communications such as email, telephone or online enquiry forms. It does not replace our internal policies relating to service user care planning and dignity, which are managed separately.
Who We Are
Leading Care Lancashire is a provider of care services. For the purposes of data protection law, Leading Care Lancashire is the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your data, you can contact us using the details provided on our website.
What Information We Collect
We may collect and process the following types of personal data:
• Name
• Contact details such as telephone number and email address
• Address details where provided
• Information submitted through our contact forms or email enquiries
• Information relating to recruitment applications
• Technical data such as IP address, browser type and usage data collected through cookies
We only collect personal information that is necessary for the purpose for which it is provided.
How We Use Your Information
We use your information to:
• Respond to enquiries about our services
• Provide information you have requested
• Assess suitability for employment where you apply for a role
• Improve our website and user experience
• Comply with legal and regulatory obligations
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases for processing may include consent, contract, legal obligation or legitimate interests, depending on the nature of the interaction.
Sharing Your Information
We do not sell your personal data.
We may share information with:
• Regulatory bodies where required by law
• Professional advisers
• IT and website service providers who support our systems
• Local authorities or NHS bodies where relevant and legally required
All third parties are required to respect the security of your personal data and to treat it in accordance with the law.
Data Security
Leading Care Lancashire takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure. Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including satisfying any legal, accounting or reporting requirements.
Your Rights
Under UK data protection law, you have rights including:
• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request erasure in certain circumstances
• The right to restrict or object to processing
• The right to data portability where applicable
• The right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details on our website.
Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings. Further details are provided in our Cookie Policy.
Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s independent authority on data protection.
Information Commissioner’s Office
Website: https://www.ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.